Why osqa won't send notification emails

Question

My OSQA doesn't send any notification emails. Now with Beta3 I can see errors in the log file.

First error was:

mail.py:create_and_send_mail_messages:89 Email sending has failed: STARTTLS extension not supported by server.

Thanks to @gperrow I've found out that this was cause by "Use TLS" option in email settings. I turned off the option. Now I'm getting the following error:

mail.py:create_and_send_mail_messages:89 Email sending has failed: SMTP AUTH extension not supported by server.

The exception raises here (mail.py line 49):

connection.login(str(settings.EMAIL_HOST_USER), str(settings.EMAIL_HOST_PASSWORD))

Answer 1

1

Go into the email settings page and uncheck the "Use TLS" checkbox.

link

answered 28 Mar '11, 22:42

gperrow
246●5●15●23
accept rate: 25%

OK. Now it says: mail.py:create_and_send_mail_messages:89 Email sending has failed: SMTP AUTH extension not supported by server.

(29 Mar '11, 03:46) Shrike

Answer 2

1

Oo. I've cleared fields "User name" and "User password" in email settings and after that email notifications start working. It's a bit strange as the credentials is valid for sure.

link

answered 29 Mar '11, 06:11

Shrike
376●9●15●22
accept rate: 33%

2

The problem isn't that the authentication settings are incorrect, it's that the SMTP server doesn't support the method of authentication that OSQA is attempting. If it works without the credentials, then you don't need to supply them.

FYI this should be a comment on my answer, not a new answer.

(29 Mar '11, 06:42) gperrow

Why osqa won't send notification emails

Follow this question

Learn more about OSQA

Related questions