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It is my subjective belief that more users frequent Meta Osqa than Osqa's issue tracker. This facilitates voting and discussion, that just doesn't take place that much on Jira (again, my subjective belief - if I'm wrong, please correct me). I believe there's value in getting feedback (in the form of voting + discussion) on such feature suggestions and bug fixes. Also, I believe that OSQA as a platform makes it easier to detect duplicate posts than Jira, which will help people posting the same issues to existing posts, instead of creating duplicate issues. In light of this, shouldn't we move feature suggestions and bug fixes to Jira? I don't mean that DZone should stop using Jira. Instead, what I suggest is that OSQA users will be encouraged to post said bugs and feature suggestions to Meta Osqa (perhaps in addition to Jira). |
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If the issues were thoughtful, then I would be inclined to agree @ripper234. Typically, however, these issues are lengthy postings of log fragments that result from bad configuration, missing prerequisites, or both. I am honestly tired of seeing this junk here and would prefer it to be posted into Jira to avoid clutter and misinformation here. We have chosen to restrict meta.osqa.net to clear, specific questions. It is not a support forum for people who cannot or will not follow instructions. I don't really want to rethink this. 1
I think the answer is better moderation here, including downvoting/closing junk questions. See http://meta.osqa.net/questions/7496/how-can-we-encourage-dzone-members-to-answer-more-questions. Right now, Jira is a bit of a black hole.
(20 Mar '11, 12:03)
ripper234 ♦
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